Bill Sanderson : Training Topics
Business and Management (General)
Anticipating, Identifying, Planning and Setting up a Business Opportunity. Owning, Managing, Supervising and Selling for Retail Success. The Role of the Non-Exec |
Business Management The Business Plan Workshop Strategy and Strategic Thinking Implementing Strategy Goal Setting Managing Change |
| Effective Communication Effective Meetings Chairing Meetings Public Speaking Presentation Skills Negotiation Skills Creativity in Business How to Generate New Ideas Influencing Skills |
Managing Difficult People Managing Performance Appraisal Skills Recruitment and Selection Interviewing (recruitment/exit/appraisal/disciplinary/ counselling) |
| Building the Marketing Plan Putting Marketing to Work Measuring Marketing Effectiveness |
Leadership Team Building Motivating self and Others Time and Stress Management How to Develop People Team Development Facilitation |
| Project Management Risk Management |
How to Coach Train the Trainer Mentoring |
Sales
| Introduction to Successful Selling The Pattern of the Sale How to Plan and Deliver your Presentation Developing your Sales Skills Major Account Selling Negotiation Skills How to Plan and Manage your Territory How to sell to a Panel |
Retail Sales Management Managing a Retail Outlet Managing Multiple Retail Outlets Managing Retail KPIs Clicks and Mortar - The Internet Link Retail Selling Skills Advanced Retail Selling Skills |
| Telephone Selling Telemarketing |
Sales Management Field Sales Management Tele Sales Management |
Marketing
| Marketing for 2008 How to use Direct Mail How to use eLetter/eMags Advertising Techniques How to Design and Write Effective Advertisements |
Merchandising The Psychology of Colour in Retail How to Design and Place Point of Sale Managing the Internet into your Marketing Strategy |
| Creating the Marketing Strategy and the Plan Managing the Marketing Plan Managing the Ad or Design Agency |
Understanding PR Putting PR to Work |
Customer Care
| The Holistic Customer Care Programme Managing the Customer Care Programme Empowerment for Customer Care Delivering Internal Customer Care Handling Customer Complaints Delivering a Customer Oriented Service |
Customer Relationship Management Setting and Managing Customer Expectation |
| Reception Skills - Personal/Telephone Telephone Skills Communication Skills |
Personal Development
| Developing the Attitude for Success How to be Confident and Assertive Stress Management Personal Presentation Skills How to Communicate Effectively How to Prepare your Mind for Winning Career Planning |